ComEd FAQ's

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\What if I need to contact ComEd about a project or a service concern?
The best way for ComEd customers to resolve concerns and get information is to always contact ComEd directly for ComEd related questions and service requests.

How can I contact ComEd?
You can contact ComEd online, by phone, mail, or social media.

Online
You may contact ComEd by visiting www.ComEd.com. You can do the following online: Access “My account”,  Submit a Claim,  Report an outage, Start/Stop Service and Bill Payment.

Phone
Contact ComEd by calling 1-800-Edison1. The following services are available by phone: Bill payment,  Start/Stop Service, Information on Smart Meter installation , Check status of an outage , adn Restore Service.

Mail
ComEd Customer Care Center
P.O. Box 805379
Chicago, IL 60680-5379

Social Media
Facebook  to Address Customer Concerns
Twitter to  Report an outage

Video Conferencing is available for the hearing and speech impaired    https://www.fedvrs.us/session/new.

ComEd App
The following services are available on the ComEd app: Report an outage/Restoration Status, Manage your account,
Bill Payment and Submit a Meter Reading.

How can customers go about telling ComEd that Medical Equipment exists at their location?
Customers who proactively seek information about the Medical Equipment/Life Support Tag, via speaking to a live representative at 1-800-Edison1, can request a Medical Equipment Letter to be mailed to them. The doctor is to then provide ComEd with the required documentation to verify if the customer is approved or denied for a Life Support Tag. Medical Equipment/Life Support. Tags do no prevent outages.

What if I have security concerns?

  • Customers can avoid being scammed by taking a few precautions:
  • Never provide social security or personal information to anyone initiating contact with you claiming to be a
  • ComEd representative or requesting you to send money to another person or entity other than ComEd.
  • Always ask to see a company photo ID before allowing any utility worker into your home or business.
  • When in doubt, check it out. Be skeptical of individuals wearing clothing with old or defaced company logos. If you have any doubts, ask to see a company photo ID.
  • Never make payment for services to anyone coming to the door.
  • Please remember that ComEd representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call ComEd’s Customer Service line at 1-800-334-7661 (1-800-EDISON1).
  • If you believe that you’ve been a target of a phone scam you are urged to contact the Illinois Attorney General’s office toll free at 1-800-386-5438 (TTY 1-800-964-3013) or visit the Illinois Attorney General’s web site at www.illinoisattorneygeneral.gov  and click on the link “Protecting Consumers.”