City of Wood Dale, IL
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Sanitary Sewer Blockage
If you are experiencing a sanitary sewer backup at your residence, please call the Wood Dale Public Works Department at, (630) 350-3542, during the normal business hours of 7:00 a.m. through 3:30 p.m., Monday through Friday.
After hours, please call the Police Department non-emergency number, (630) 766-2060.
A Public Works employee will be dispatched to your home to check the City’s main sewer line for a blockage. If the main sewer is blocked, the City will clear the line at no expense to you.
If the main sewer is clear and the blockage is somewhere in the service line that runs from the house to the main sewer, it is the responsibility of the property owner to have the line cleared.
If you call a plumber before calling the Wood Dale Public Works Department, any fees incurred are the responsibility of the homeowner, even if the blockage is found to be in the main sewer.
The City of Wood Dale suggests that homeowners obtain three price quotes from licensed plumbers before beginning any work.
The city cannot recommend plumbers, but we do provide helpful tips for hiring and working with plumbers.
Tips for Choosing a Reliable Plumber:
- Make sure the plumber is licensed. Ask to see credentials before beginning a project.
- Get at least three price quotes from multiple plumbers or sewer cleaners.
- Always ask the plumber if work is guaranteed.
- If you have a long sanitary sewer service line (100 feet or more), ask the plumber if the equipment will adequately rod the distance of the sanitary sewer service line. For long service lines larger rodding machines are necessary.
- The plumber should provide you a guarantee, in writing, that the blockage is pushed all the way into the city mainline. If they don’t push debris to the mainline, the problem may reoccur.
- If tree roots are obstructing the sewer line, the plumber must use a 4-6 inch expandable root cutter. Some plumbers use a “spear-head," but this tool only temporarily takes care of the problem.
- If the plumber has a problem rodding all the way to the city main and the blockage is located in the parkway, street, or easement, homeowners should call the city immediately before the plumber removes the sewer rod from the sewer line.
- If the plumber is unable to clear your service line and is suggesting to dig or install an outside cleanout; call the city immediately for assistance.
- Advise the plumber of any history of sanitary sewer backups at your residence.
- Many times, a customer is told they must replace or repair the service line when it really only needs an effective root-sawing.
- Before allowing any plumber to dig up and replace your sewer line, make sure he or she receives the proper city permit. We inspect all sewer lines before issuing a permit to ensure the work is necessary.
Fortunately, property owners can do many things to prevent their sewer service from backing up. These tips can help to prevent backups in the main sewer line as well.
Grease
Cooking oil should be poured into a heat‐resistant container and disposed of in the garbage, not the drain. Some people assume that washing grease down the drain with hot water is acceptable. As grease goes down the drain, it cools off and solidifies, either in the drain, the property owner’s sewer service, or in the main sewer. When this happens, the line constricts, and eventually clogs.
“Flushable” Paper Products
Paper towels, disposable and cloth diapers, sanitary or baby wipes, feminine products and applicators, and dental floss, are examples of items that should be thrown in the garbage, not flushed down the toilet. Although some of these products may be labeled as “flushable” on the package, they do not deteriorate as does toilet paper and bathroom tissue. They become lodged in service lateral, main lines, and pumps, causing sewer backups.
Needles
Unfortunately, some people dispose of hypodermic needles in the sewer system. The presence of these needles in the wastewater collection system presents special and possible deadly problems for wastewater collection and wastewater treatment employees. The proper method of disposal is to re‐cap the needle and put it into a "sharps container". This could be any rigid plastic container such as an empty bleach bottle. When it is full, tape the container securely, and call your local pharmacy for advice on proper disposal methods.
Roots
Shrubs and trees, seeking moisture, will make their way into open sewer joints and sewer line cracks. These roots can cause extensive damage. They may start out small, getting into a small joint opening or crack in the pipe; but as the tree or shrub continues to grow, so does the root. After time, this causes your sewer line to break, which in turn allows debris into the line causing a backup. One way to prevent roots from entering your line is to be careful about planting trees and greenery around your sewer line.
Illegal Plumbing Connections
Do not connect foundation drains, sump pumps and other storm water systems to your sanitary sewer. Foundation drains use underground perforated drain pipes or rock filled wells to distribute storm or groundwater water over a wide area that then infiltrates into the ground. It is illegal, and the clean water that these items contribute will overwhelm your lateral and could cause a sewer back‐up. Please consult a plumber or the Public Works Department to correct any illegal connections.
Hazardous Material
Never dispose of any flammable or hazardous material, paints and thinners, herbicides, motor oil, antifreeze, pesticides, fuel, or solvents, etc., down the drain or toilet. Discharge of these materials is not only damaging, but may be dangerous and illegal.
Sewer Odor
Another concern that property owners have is that they can smell sewer odors inside their home or building. There are many ways to prevent this from occurring. Under each drain in your plumbing system, there should be a "P‐trap". If there is water in this fixture, odor or gases from the sewer are blocked and cannot enter the building. Periodically, pour water into unused floor drains, sinks, etc., that are not regularly used. Also, check toilets to see that wax rings are installed. Another way to prevent sewer odor is to ensure that the vents, which are located on your roof, are free from bird nests, leaves, etc. When these vents are clear, the sewer odors will escape through these vents.
Visit us. The Public Works Building is located at 790 N Central Ave, and open during normal business hours, Monday-Friday, 7:00 a.m. - 3:30 p.m.
Call us at (630) 350-3530.