The City of Wood Dale is committed to ensuring all community members and visitors have appropriate access to facilities within the city, including private businesses such as entertainment, lodging, medical, restaurant and shopping establishments. This commitment also extends to ensuring the city does not discriminate on the basis of disability in its employment practices or in allowing participation in any city services provided to the public.

Access by Persons with Disabilities to Facilities and Buildings
Residents concerned with access to a facility or building can contact the Wood Dale Administration Department at (630) 766-4900 for assistance.

Employment of Persons with Disabilities by the City of Wood Dale
The City of Wood Dale does not discriminate on the basis of disability in its employment practices and complies with all regulations promulgated by the US Equal Employment Opportunity Commission under title I of the ADA. Concerns with the city’s hiring practices can be forwarded to the Management Analyst at (630) 787-3716.

Access by Persons with Disabilities to City of Wood Dale Services
Residents concerned with access to an activity, program or service provided by the City of Wood Dale can contact the ADA Coordinator at  (630) 787-3716  for assistance.

Those attending a public meeting who require certain accommodations to observe and/or participate, please contact (630) 766-4900 or 1 (800) 526- 0844 (TDD/TTY) at least one week prior to the meeting for assistance.

Useful Links for the Disabled Community
Northeast DuPage Special Recreation Association (NEDSRA)
NEDSRA serves as an integral partner with member park districts and villages to positively impact individuals with disabilities through diverse recreational opportunities and community services. Feel free to contact them at
(630) 620-4500.

DuPage County Social Service Association (DSSA)
The DSSA assists residents of DuPage County with disabilities through a variety of services and acts as a referral and information resource center for many programs offered to the disabled community.

Grievance Procedure under the Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of activities, benefits, programs or services by the City of Wood Dale.

The complaint should be:

•  In writing
• Contain information about the alleged discrimination such as name, email, phone number of complainant and location, date and description of the problem
• Signed by the complainant.

Alternative means of filing complaints such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

A signed complaint should be submitted by the complainant or designee as soon as possible but no later than 30 calendar days after the alleged violation to:

Wilvert Ibares
Director of Administrative Services
404 N. Wood Dale Road., Wood Dale, IL 60191

Response Procedure

• Within 21 calendar days after receipt of the complaint, a written response will be sent via Certified Mail to the complainant.
• If the response does not satisfactorily resolve the issue, the complainant or his/her representative may appeal the decision within 21 calendar days to the City Manager or designee.
• Within 21 calendar days after receipt of the appeal, the City Manager or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 21 calendar days after the meeting, the City Manager or designee will respond in writing and send the response via Certified Mail to complainant. The decision of the City Manager shall be final.
• If for any reason there is a need to extend any of the 21 calendar day limits, an extension may be considered after consultation between the complainant and the city.
•  All written complaints received by ADA Coordinator, appeals to the City Manager or designee, and responses from these two offices will be retained by the City Manager for at least three years.